Your cousin's girlfriend is lovely. She shouldn't build your website. When to hire a professional.

Hire a professional web designer

What “but she’ll do it for free!” really costs you

We’ve heard this one more times than we can count. “My second cousin’s son’s girlfriend is going to build my website.” And look, I’m sure she’s lovely. But if the reason she got the job is that she offered to do it for free, or close to it, your business may end up paying for that decision in ways that show up later. If you’re on the fence about whether to hire a professional web designer, this one is for you.

Why anyone can build a website (but not everyone should)

We said it and we mean it: anyone can build a website. There are plenty of DIY platforms out there, and many business owners can put together something that looks reasonable with a template and a free trial. We are not here to knock that.

Knowledge is Power: What DIY platforms are not going to tell you

Do you know how to optimize your site for speed? How to set it up so it actually converts visitors into clients? How to structure your content so Google pays attention to it? That is where hiring a professional web designer earns its keep. It is not about the pretty. It is about the purpose.

Smashing Magazine puts it well: effective web design is not just visual, it is functional, accessible, and built with the user’s next move in mind. A site that looks great but does not perform is essentially a very expensive business card that nobody can find.

The inner pages problem nobody talks about

Here’s the thing. DIY website builders can produce a decent homepage. There is a template for that, and the homepage is always where the effort goes. But the inside pages? Your About, your Services, your Contact? Those are where things tend to fall apart.

And it bears repeating: not every visitor lands on your homepage. A lot of them find you through a Google search result, a blog post, or a direct link to a specific page. If those inner pages are a mess, that’s the impression you are leaving.

A professional web designer thinks about the whole experience, not just the front door.

You do not need to know exactly what you want

The assumption is that our ideal client walks in with a clear vision, a mood board, and a folder full of reference sites. That would be inaccurate. We actually find those projects the trickiest.

What we love is when someone comes to us knowing how they want their customers to feel, who they want to reach, and why. Then they hand us the creative. That’s where the good stuff happens! That’s where there is room to build something that actually fits the business rather than just checking boxes on a list.

So if you don’t have a creative bone in your body? Not a problem. We have 213.

What a good discovery process looks like

A professional web designer will walk you through the questions you have not thought to ask yet, explain the decisions they are making, and build something you actually understand by the time it launches. You should finish the project informed about your own site, and if that’s not what you are being offered, it might be worth asking why.

What the “Free” website actually costs

The free website seems to have a way of becoming the expensive website. Not right away, but eventually. Maybe the plugin structure is wrong and the site runs slow. Maybe the SEO basics were skipped entirely. Maybe the inner pages are a disaster on mobile. Maybe you outgrow it in eight months and have to start over from scratch.

When you hire a professional web designer from the start, you’re investing in something built to grow with your business, reflect your brand properly, and perform the way it’s supposed to. You also get someone who can explain every decision they made and why.

Your second cousin’s son’s girlfriend probably can’t promise you that, she didn’t go into web design.

Invest in someone who did.

Ready to talk about your website? Our initial consult and no-obligation quote are free. And when we say no obligation, we actually mean it, because hard pushy sales are the worst.

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Profile picture of Brenda Sargeant, designer and owner of Unlimited BS Web Design

Written by: Brenda Sargeant

Brenda runs Unlimited BS Web Design out of Central Alberta, where she builds WordPress sites for businesses and non-profits. She loves to share her knowledge about industry BS in an easy to understand way so business owners know what they’re paying for. Her clients have been sticking around since 2011, which she takes as a sign she’s not the worst to work with. Find her on Google.

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