Customer Service MATTERS!

Last week I was feeling meh. Solution? Shopping.

I started at muse clothing. If you haven’t been…go. Like RIGHT NOW. Awesome selection of clothes that aren’t the same old stuff you see in every second store. The owner, Michelle was there and was super helpful and friendly.

I wanted to give her my money. I felt connected, even a little invested.

Next…I went to Best Buy to purchase a new laptop. I won’t go in to details, but within minutes I had told my salesman I had to walk away because he was irritating the shit out of me…mature, I know, but I was fuming. The new guy sent to help me was fabulous and within minutes, we had decided what fit my needs and I purchased it AND a warranty.

He gave me the interest, the knowledge, and the connection I needed.

Next…GAP at the mall. I had 2 bags in my hands and about 4 items on hangers. I asked the girl for a change room so I could look more. She looked at me…my full hands and responded “They’re at the back”. Geez, thanks. I later heard her tell another shopper that she was actually going on lunch so she couldn’t help her. BRUTAL. Luckily the other girl was super sweet there and smoothed things over.

Customer Service MATTERS.

If you don’t give it, someone else will. We are inundated with options these days…we don’t NEED you. You should feel like you need us…because don’t you?

I think that is where a lot of small businesses rise to the top. A lot of the time, it’s the owner behind the counter or wiping the table. They care.

They cared enough to venture into this crazy world of starting or running a small business, they certainly care whether or not what they have risked so much to bring you…is delivering.

2 replies
  1. BJ
    BJ says:

    I’m a customer service snob. I’ve embarrassed my bf on more than one occasion by walking out of a store refusing to buy anything because of poor customer service.
    I’ve been working in various customer service roles for 26 years and I’ve been lucky enough to have had some excellent role models. I’ve worked for big companies that teach you how to read a customer’s personality and how to follow up with 4 easy steps that you can remember with cheesy acronyms and I’ve also worked for small business owners who emphasized simple techniques like treating people with respect and using common sense.
    Customer service is a skill that not everyone has. My advice is if you’re not a people person, if you can’t treat people respectfully and treat others like you would like to be treated — get out of customer service!!! You probably have other talents and qualities that will be better used elsewhere.
    On the other hand, I also think that everyone should be required to work a customer service job for at least one year in order to have respect for those who work customer service. Working in customer service is often a thankless job and we have to put up with disrespectful and cranky customers on occasion. Be kind to one another! It works both ways!
    Ok, that was a long comment Lol I think I’m done now!

  2. Brenda
    Brenda says:

    Thanks for your long comment BJ! lol, I agree…I really think everyone should have experience working customer service to understand what it is like. FOR SURE. I posted this a while ago and I think it is SO true…and rather awesome.

    “Pretend that every single person you meet has a sign around his or her neck that says, ‘Make me feel important.’ Not only will you succeed in sales, you will succeed in life.”
    Mary Kay Ash

    I so curious about your acronym now!


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