Last week I was feeling meh. Solution? Shopping.
I started at muse clothing. If you haven’t been…go. Like RIGHT NOW. Awesome selection of clothes that aren’t the same old stuff you see in every second store. The owner, Michelle was there and was super helpful and friendly.
I wanted to give her my money. I felt connected, even a little invested.
Next…I went to Best Buy to purchase a new laptop. I won’t go in to details, but within minutes I had told my salesman I had to walk away because he was irritating the shit out of me…mature, I know, but I was fuming. The new guy sent to help me was fabulous and within minutes, we had decided what fit my needs and I purchased it AND a warranty.
He gave me the interest, the knowledge, and the connection I needed.
Next…GAP at the mall. I had 2 bags in my hands and about 4 items on hangers. I asked the girl for a change room so I could look more. She looked at me…my full hands and responded “They’re at the back”. Geez, thanks. I later heard her tell another shopper that she was actually going on lunch so she couldn’t help her. BRUTAL. Luckily the other girl was super sweet there and smoothed things over.
Customer Service MATTERS.
If you don’t give it, someone else will. We are inundated with options these days…we don’t NEED you. You should feel like you need us…because don’t you?
I think that is where a lot of small businesses rise to the top. A lot of the time, it’s the owner behind the counter or wiping the table. They care.
They cared enough to venture into this crazy world of starting or running a small business, they certainly care whether or not what they have risked so much to bring you…is delivering.